A Quick Update

Hello, Everyone!

I know that it has been quite a while since I have made a post of any kind here.  Part of it has been the challenges with balancing work and family life, and part of it has been the fact that I have felt little inspiration with what to write.  

Although work at the prison has often been frustrating, there have been some good days.  I have been an acting Case Worker on several different galleries at least twelve times since October 31th.  Although it has been challenging at times, it has also been very rewarding for me.  Working as an acting Case Worker has come a lot more naturally for me, and has felt a lot less emotionally and spiritually draining to me.  Instead of almost always coming home tired, exhausted, and even angry because of work, I have come home tired by at least content.

Part of the reason why I have volunteered to be an acting Case Worker is for a change of pace, but also to help me with applying for Case Manager.  For those who might not be familiar with what a Case Manager does within a prison, so I will try to quickly explain it.  A Case Manager deals with an Inmate's programming, classification, with where they can live, with conducting Unit Disciplinary hearings (for minor rule breakage), etc.  

Several months ago, I applied for Case Manager for the prison that I work at, and at another one.  The feedback that I received from four different people, two at each institution amounted to:  "Your answers were exactly what we were looking for," "You did a very good interview," and "Please, do apply again when the job re-opens in the future."  In one case, I missed the point cutoff by only two points.  The significant part for me was the fact that I had no Unit experience at that point, only Custody Staff experience.  While there is some overlap in what we do, especially in security and safety, the actual role is a bit different.

Well, I did re-apply for this position at the same two institutions as I had a few months ago.  This time, though, I had a lot more confidence in my answers that I gave them.  Although many of the questions were the same, there were some different ones.  But, I was able to successfully answer their questions.  And, based on the feedback that I observed, I seemed to have impressed the two interview boards as much as, or even more than last time.

I should know by the end of this week for one institution and maybe at the beginning of next week for the other.  Although I have been looking at transferring to another institution, I have come to the conclusion that it would probably be better to continue working at my current place of employment.

Not only have I build a positive relationship with staff, but also a very positive rapport with the Inmates.  What’s also very interesting is that most of the Inmates that I have worked with as an acting Case Worker seem to have made a successful transition from me being in a Custody Staff role to being in a Unit Staff role.  This has really helped me with getting things done.  Because of this rapport, it would probably help to stay at my current institution.  Although some Inmates might have a different time adjusting to my new role, I think that many of them will not.

For those know me well in real life, or have followed me for quite a while, you know how much I have not liked my job as Custody Staff.  Although I can do that job very well, it is a role that brings little satisfaction to me.  And, as an INFJ, job satisfaction is extremely, extremely important.  Without significant job satisfaction, I feel miserable.  However, the impression that I have that, as a Case Manager, I would be utilizing my natural gifts and ministry training, which would lead to significant job satisfaction.  If being a Case Manager is anything like being an acting Religious Coordinator (which I did several years ago), even a bad, extremely hectic day will give me significant satisfaction.

Other news…  My daughter was officially diagnosed with having Influenza A.  My wife had a brief flare-up.  And, since I have been taking care of her for several days since she first came down with it Monday, my temperature has peaked at about 100.6 F.  So, no work for me tomorrow.  I have noticed that God has graced me with a very strong immune system.  Over the years, I have noticed that what ever bug my family gets, I will often get.  However, the time that I am actually sick is about half of long they were sick.  So, it doesn’t surprise me that my temperature spiked this afternoon.  But, I should be back to normal temperature tomorrow and back to work on Friday.  As long as our son doesn’t get sick, the bug should be out of our systems well before Christmas.

Speaking of Christmas…  We will be celebrating Christmas here in Nebraska next week.  Since my wife works as a teacher’s aide, she will have the next few weeks off.  I, on the other hand will have to work.  However, due to the days off that I have, I will be home for this Christmas.  That is something that we are really looking forward to.

With wherever you are, I hope that you have a wonderful Christmas and a blessed New Year.  I will try to write at least once more before Christmas and the New Years, but I can’t guarantee it.

In Christ,

RC

Your Reputation Precedes You

References:
• “Revenge of the Sith,” Anakin and Obi-Wan vs. Grievous
• Galatians 2:1-10 NAS
• Proverbs 3:1-8 NAS
• Importance of a Reputation article

I am sure that many of you out there have heard the phrase, “your reputation precedes you.” But, have you taken time to think about what it really means. And especially, have you thought about what it might mean for you?
A reputation is something you build with other people, and with society as a whole, throughout your life. It is something that is based on the decisions that you make, whether good or bad. As we all make choices in our lives, we develop habits. Over time, other people see our habits and come to expect certain things from us. Even though a person may change over the years, a reputation that someone has can hinder a person from seeing those changes.

Word of mouth can be a very powerful thing. For example, a restaurant or business can gain a good or bad reputation based solely on the opinions of a few people who are very vocal or influential. If a lot of people had a good experience someplace and talk excitedly about it with their friends and family, then other people will become interested and try it. But, if a number of people have a poor experience and freely share that, then many people may not even try the business.

As this ‘word of mouth’ spreads, a person or business’ reputation will ‘precede them.’ That is, people will hear more and more about the experiences that others have had. As they hear these differing opinions and experiences, they will develop their own opinion before ever meeting the person or visiting the business. It is here that the reputation of the person or place ‘precedes them.’

Let’s take a reputation of a public speaker as an example. Let’s say that ‘Author’ is an energetic, thoughtful, and funny public speaker on motivation. When this person speaks in public, other people report that they enjoyed the lectures, found them encouraging and thought provoking, and left with a different frame of references for how they do things. Let’s also say that this person also is very warm and friendly while talking with people during a one-on-one setting.

As the person prepares to do a lecture in a new place, many people will read about or talk with friends about their experiences. Because so many people had such a good experience in the past, people will be interested in hearing this person’s lecture for themselves. Even though they may have no person experience with this person themselves, they have already developed their own opinions and personal expectations based on the experiences of others.

This can also be a very negative thing. Let’s say that a has worked for years as county prosecutor for years. This person develops the reputation of cutting corners at times with how he/she does their work, is very difficult to work with, often comes across as very mean towards people that are being prosecuted, is extremely argumentative with everyone, etc. Over the years, he/she sets their eyes on working for a prestigious law firm in a major city. Though this prestigious law firm wants aggressive people working for them to protect their interests, thus law firm has developed a reputation for being stern but not rude or obnoxious. They want to win their court cases, but they want to maintain a positive image for themselves and their clients. Even if the small county prosecutor may have tempered how he/she did things over the years, his or her reputation will probably go before them and either hinder their application, or even prevent them from having a chance.

As those of you who have been following my blog for a while know, I work as Custody Staff for the Nebraska Department of Corrections. It is a job that I have had for over 8 years. During that time, I have developed quite a reputation with many of the Inmates and staff there. This reputation is that I take my job very seriously, will enforce the rules, seek to treat everyone the same, and genuinely care about others. This reputation has greatly helped me on many occasions. I want to share a few of those with you.

Since I am trained to work in the Special Management Unit (SMU) and do my job well, I work there a lot. One particular day, I was working the Upper E Gallery. Because the co-worker who worked on the Upper F Gallery was busy taking care of things someplace else for several hours, I was responsible for two galleries, each of which had at least 15 Inmates. This particular day had a lot going on, so I was very, very busy.

The Inmates on the Upper F Gallery were accepting of this, but many on my Gallery wanted their (felt needs) taken care of immediately. They could care less about the many responsibilities that I had. They wanted me to do what they wanted, when they wanted. Needless to say, this led to many of them being extremely angry.

After a few hours, not only were they yelling at me at the top of their lungs, kicking and hitting their metal doors, making threats to flood the Gallery, threatening physical harm to me, etc. And, with the concrete walls and confined space, the loud echoes intensified everything. During count, the Case Worker assigned to our side of SMU pulled me aside and let me know of his concern. I simply told him I was aware of their anger and threats, and that since I was the only Custody Staff up there taking care of two galleries, I was doing everything that I could.

Not long after that, I was on the Gallery. As earlier, that was a lot of yelling, banging, threats being made, etc. Out of nowhere, I heard one Inmate yell very loudly, “Hey, I know this guy from when I was on the Incentive Gallery! If you give him a chance, he will work with you! But, if you continuously piss him off, he will start ‘writing you up’ (write a Misconduct Report) for every little thing!!” I completed what I needed to do at that time and walked off the gallery. As I did, I remember thinking, “That was weird…”

A little while later, I walked back onto the Gallery and found it oddly quiet. No yelling and screaming, no banging, just quiet. As I walked by one cell door, the Inmate said, “Corporal Underwood, I know you are really busy, but could you….” and he named his request. I took some notes and continued on with my gallery check. It struck me as very odd that the particular Inmate had been extremely vocal in his displeasure with me not even 30 minutes earlier. Now, he was talking to me in a normal tone of voice. As I continued with my gallery check, two other Inmates very politely asked me for something. I took notes and then left the gallery.

Because of the dramatic turn of events, I went through my lists of requests, got what I needed, and then returned to the Gallery. Once again, it was extremely quiet (compared to how it had been). As I talked with each of the different Inmates, they thanked me for their time and addressing what they needed, and let me continue with my work. The rest of my shift, over five hours, was like that.

My shift started with me working two galleries because my co-worker had other responsibilities at the time. For the last hour or so of my shift, he was offered the chance to go home early (something we could do at the time due to good staffing). Because of how quiet and cooperative my Gallery was now, I told him to take the time off, I could handle both galleries without problem. And it was a very relaxing night for me. Because of the reputation I had with one Inmate, who chose to share his experience, things were defused and we all had a better night.

Not long ago, I was working in visiting. As per procedure, I had to strip search each of the Inmates before they went in. This particular night, there was at least 10 Inmates waiting to go into visiting and I was the only one there to do the strip searches. As I was getting ready to start, they were getting very vocal about this displeasure that I was the only one doing the searches, that they were not going to get ‘all of our time’ with their friends and family, etc. Then, one Inmate said, “Hey, I know Underwood. He’s cool… He has a job to do, we need to let him do it. He will get us through as fast as he can.” I could literately feel the tension of the room drop. I opened the door to the room where I did the strip search and this Inmate volunteered to go first. Again, my reputation preceded me, in a way, because of the rapport I had with one or two individuals.

On many other occasions, this has worked to my advantage. Because of the rapport that I had with one or two individuals, or because of my reputation in general, I am often able to get the cooperation of other Inmates. They may not want to obey, and they may even vocally refuse what I instruct them to do, but they still do it.

As a Body of Christ, we as a local church and as individual members create a reputation with other people and with the community that we live in. As Christians, we are Christ’s ambassadors to the world around us. How we choose to interact with others within the Christian community, and with those outside of the local church, can make or break our witness. Because of choices that we make and how we act, people will either be willing to listen to our testimony about our relationship with Christ, or disregard it.

Have you ever stopped to consider what your reputation is? Have you thought about how it is preceding you? Although I know I had thought about it from time-to-time, I never appreciated its importance until I started working with the Nebraska Department of Correctional Services. In the 8+ years working at the same prison, I have seen how one’s reputation can escalate or deescalate a situation. I have seen situations where no force had to be used because of one or two individuals with good rapport were involved. But, I have seen situations quickly escalate from bad to worse because of a person’s reputation.

A reputation can be very helpful or very harmful. It can also be changed, though changing a bad reputation can take a lot of energy and a lot of time. It is very much easier to destroy a good reputation with one or a few bad decisions. But, what we say and what we do are important. People are listening and they are watching. And these people are forming their opinions. Not only that, but they are sharing their opinions, experiences, and observations with others. This word of mouth can travel very fast and very far. We can easily walk into a situation tomorrow, or even years from now, and things will either go well or poorly solely on the reputation the precedes us now. Something to think and pray about…